Capitec app glitch causes payday panic for customers
Frustrated customers complained that the app did not reflect their salaries, but the bank assured them that their money was safe
26 April 2023 - 10:04
byUnathi Nkanjeni
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Capitec has apologised for a technical glitch not allowing some of its customers to see their balance on the bank’s app on payday.
Many frustrated Capitec customers took to social media to complain their salaries did not reflect on Tuesday, as the 25th of the month is payday for many.
I'm trying my best not to panic. Like, the whole salary is not reflecting, but debit orders went through. I give up with this bank, this is not one. 😭#Capitecpic.twitter.com/Xgz1qqjjwd
While its app reflected zero balances, customers could still pay with their cards, and debit orders were not affected.
“Please rest [be] assured that your money is safe with us. There was a slight delay on the balance update on the app only. Our app team has solved the issue. We apologise for the inconvenience. Card payments and debit orders were not affected.”
This is not the first time Capitec has left customers in a panic on payday.
In September last year, some of the bank’s account holders complained that their cards appeared to have been used at retail stores in the early hours of the morning and others said cash back purchases were made.
Capitec said the deductions were caused by a technical glitch.
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
Capitec app glitch causes payday panic for customers
Frustrated customers complained that the app did not reflect their salaries, but the bank assured them that their money was safe
Capitec has apologised for a technical glitch not allowing some of its customers to see their balance on the bank’s app on payday.
Many frustrated Capitec customers took to social media to complain their salaries did not reflect on Tuesday, as the 25th of the month is payday for many.
While its app reflected zero balances, customers could still pay with their cards, and debit orders were not affected.
“Please rest [be] assured that your money is safe with us. There was a slight delay on the balance update on the app only. Our app team has solved the issue. We apologise for the inconvenience. Card payments and debit orders were not affected.”
This is not the first time Capitec has left customers in a panic on payday.
In September last year, some of the bank’s account holders complained that their cards appeared to have been used at retail stores in the early hours of the morning and others said cash back purchases were made.
Capitec said the deductions were caused by a technical glitch.
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