Jonathan Cook Columnist

Governments can teach us many useful lessons for leading a business through this pandemic, some positive and others clearly not. Most of us appreciated our president’s wise approach when speaking to us, explaining things with a measured, calm and authoritative tone. He won our support.

One of the capabilities of good leaders is to tell the truth in a way that inspires confidence, with “bounded optimism”. Too pessimistic a message can create despondency or even panic, while Trump-style bluster makes us doubt everything. It can have the opposite effect to that intended, destroying trust, generating anxiety and aggravating the flood of conspiracy theories...

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