STATE OF THE SMART
JOHAN STEYN: The evolution of outsourcing — embracing technology arbitrage for growth
Model of outsourcing tasks to regions where labour is cheaper shows signs of fatigue
03 April 2024 - 05:00
Over the past 25 years, the IT and business process outsourcing (BPO) sectors have experienced remarkable growth, fundamentally propelled by a model known as labour arbitrage.
This approach, which has been the cornerstone of the industry’s expansion, entailed outsourcing various tasks to regions where labour was much cheaper, thus providing substantial benefits to large multinational corporations. ..
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