Nearly two years separate the first and second drafts of a crucial bill that will entrench the rights of financial consumers in law. The Conduct of Financial Institutions Bill cannot come soon enough and is expected to be tabled in parliament early in 2021.

The bill will entrench into law the requirement for financial institutions to treat their customers fairly, an issue that came starkly to the fore recently with the refusal by short-term insurers to pay business interruption claims in the tourism and hospitality sectors arising from the Covid-19 lockdown...

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