Long-term insurance clients file record number of complaints as Covid-19 takes its toll
17 May 2022 - 19:16
The life insurance consumer rights watchdog received a record 17,379 written requests for assistance in 2021, with complaints relating to funeral and credit life benefits topping the list, reflecting the devastating effect of the Covid-19 pandemic.
This represented a 22% increase compared with 2020 when about 14,197 requests were received...
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