LETTER: Banks can do better
The quality of service in branches and at call centres leaves a lot to be desired
30 September 2019 - 14:14
The Sasbo finance union is right — the big banks can do more to protect jobs.
That was obvious at Nedbank’s Rosebank branch on Friday. It was a quiet time on a quiet day — most people had gone in the day before, in anticipation of the threatened strike. But I still had to wait 20 minutes to collect a new bank card. The waiting time for ordinary tellers was 30 minutes...
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