Banks must keep human touch amid digital shift
Adoption of online wealth management has rocketed during pandemic, but personal contact remains vital
09 September 2020 - 16:32
Banks have had to change their business models more than in any other industry.
New technology and capabilities that have been accelerated through the Covid-19 pandemic have further disrupted banking, including the hitherto slow-moving wealth management business. This has shown the importance and growth of digital banking...
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