Before Covid-19 there was much talk about preparing to exploit the many potential advantages brought about by the fourth industrial revolution (4IR). The consensus was that the world was changing, and for people and organisations to survive they would have to adapt to the new world of work.

When the pandemic struck businesses were forced to adapt far faster than was previously thought possible — the future had arrived sooner than envisaged. The pace of change is no longer in our control. It continues to be a question of survival. To guarantee survival, one has to change...

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