State of the Smart
JOHAN STEYN: Automation will disrupt professionals’ billing for human effort
The challenge for providers of legal and audit services lies in their business model having to change
07 December 2022 - 05:00
The revenue model of professional services providers, based on the hourly billing of human workers, is under threat due to automation.
Professional services providers — whether audit, legal, consulting or others — rely on their human workforce to perform the duties they were trained for, using the intellectual property, methods and frameworks that their employers place at their disposal. Human minds and hands perform the work. ..
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