GUGU LOURIE: Capitec must forsake its queues
The lender would do well to harness innovation and digitalisation if it wants to avoid being swamped by neobanking
14 September 2022 - 19:32
Capitec continues to attract and retain customers but it remains to be seen how much longer they are prepared to put up with the interminable queues at its ATMs.
With more neobanks entering the SA market, more options are becoming available and frustrated Capitec account holders might be tempted to fly the coop...
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