Home Affairs needs better communication — and old IDs are still valid
The Department of Home Affairs director-general Mkuseli Apleni‚ has admitted that his department is not communicating effectively to ensure the public understands how to make better use of its services. On Wednesday‚ Apleni took his time speaking to people queuing in the Home Affairs office in Centurion who complained about waiting for six hours before getting help and crowding at the facility. Other people complained that there was no facility at the offices for mothers who come with babies, saying mothers and the elderly should be prioritised in the queues. There were also complaints that staff at the offices did not quickly inform people waiting outside that they would not be helped the same day. "I picked up the other point, which I think is important where the clients were blaming us for our communication. They said we don’t communicate. They asked why are we not communicating. If we were communicating these things‚ we would be understanding them, but we are not. So it is somet...
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