MTN Ghana has begun deactivating about a quarter of its customers to comply with a directive from the West African country’s regulators on biometric registration.

Last week, Ghana’s National Communications Authority (NCA) said that operators such as MTN may have to deactivate SIM cards for which only the first stage has been completed of a registration process tying them to a national identification card. The second phase of the process, which concerns biometric capture, has not been completed for the offending SIMs...

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