We've got news for you.

Register on BusinessLIVE at no cost to receive newsletters, read exclusive articles & more.
Register now

Industries are struggling to respond to consumer queries amid increased online conversations. Across all industries, the rate of response to customer posts that require attention has dropped by 26.6% after 15 March.

Business Day TV caught up with BrandsEye CEO Nic Ray, who completed a survey to show how customer queries, and complaints, have increased online since the lockdown began. ..

BL Premium

This article is reserved for our subscribers.

A subscription helps you enjoy the best of our business content every day along with benefits such as articles from our international business news partners; ProfileData financial data; and digital access to the Sunday Times and Sunday Times Daily.

Already subscribed? Simply sign in below.

Questions or problems? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now