Picture: 123RF/YAZAYO
Picture: 123RF/YAZAYO

Industries are struggling to respond to consumer queries amid increased online conversations. Across all industries, the rate of response to customer posts that require attention has dropped by 26.6% after 15 March.

Business Day TV caught up with BrandsEye CEO Nic Ray, who completed a survey to show how customer queries, and complaints, have increased online since the lockdown began.

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