WATCH: Companies slow to respond to online consumer queries
BrandsEye CEO Nic Ray talks to Business Day TV about the increase in online activity since the lockdown began
Industries are struggling to respond to consumer queries amid increased online conversations. Across all industries, the rate of response to customer posts that require attention has dropped by 26.6% after 15 March.
Business Day TV caught up with BrandsEye CEO Nic Ray, who completed a survey to show how customer queries, and complaints, have increased online since the lockdown began. ..