BILLING
What's worrying Icasa about the delay in applying new data rules?
The Independent Communications Authority of SA (Icasa) has expressed concern about the delay of the implementation of End-User and Subscriber Service Charter Regulations, which would have made it possible for consumers to carry over their unused data. Network operators have been under intense scrutiny in recent months for allegedly ripping off consumers, especially when it comes to data expiry dates and out-of-bundle billing. In terms of the Icasa regulations, all licensees will be required to send usage depletion notifications to consumers when their usage is at 50%, 80% and 100% depletion levels. The regulator said this will enable consumers to monitor their usage and control spend on communication services. Furthermore, all licensees will be required to provide an option for consumers to transfer data to other users on the same network. Operators are no longer allowed to charge consumers out-of-bundle rates — without the consumers’ specific prior consent — for data when their asc...
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