Tesla’s quality called into question by its biggest fan, Norway
Complaints of Model 3s with dents and sloppy paint jobs show the pressure Tesla is under to deliver to a demanding market
Oslo — In one of Tesla’s biggest markets, it has been stung by its own success. The company has struggled to build up operations to match sales in Norway, which leads the world in electric vehicles per inhabitant. As a result, customers have started to complain about bad service. Norway is closely watched for signs of how the transportation industry is adapting to the energy transition. After Tesla rolled out an unprecedented wave of its new Model 3 in the Nordic country earlier this year, customers and observers are keen to see how it’s scaling up already stretched local operations. The boom is proving troublesome and Tesla is struggling to cope with its meteoric rise in Norway with the most consumer disputes per unit of any car- maker. The total number of complaints is likely to rise this year due to issues with Model 3s, including dents and sloppy paint jobs, according to Norway’s consumer watchdog. But the good news is that the ratio of complaints per vehicle is set to drop afte...
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