Growth in e-commerce means courier businesses are making significant investments in technology to improve efficiencies
14 March 2024 - 14:42
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A consolidation trend has contributed to reshaping the competitive landscape within SA’s courier, express and parcel industry, says The Courier Guy CEO Craig Pitchers.
As demand grows for a fast and reliable online shopping journey, the importance of trust and reliability at the “last mile” — the final step in the delivery journey — is critically important.
One of the biggest challenges in last mile deliveries is re-deliveries because nobody is home to take delivery of the parcel, raising the cost of the delivery. As a result, says Garry Marshall, CEO of industry association the SA Express Parcels Association, courier businesses are making significant investments in technology to mitigate this risk and improve efficiencies.
Technology and e-commerce mean the world has opened up for customers, so increasing one's global footprint, as SkyNet Worldwide Express has done, also allows businesses to find solutions for tapping into new markets.
Browse through the pages below (zoom in or go full screen for ease of reading):
Support our award-winning journalism. The Premium package (digital only) is R30 for the first month and thereafter you pay R129 p/m now ad-free for all subscribers.
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Growth in e-commerce means courier businesses are making significant investments in technology to improve efficiencies
A consolidation trend has contributed to reshaping the competitive landscape within SA’s courier, express and parcel industry, says The Courier Guy CEO Craig Pitchers.
As demand grows for a fast and reliable online shopping journey, the importance of trust and reliability at the “last mile” — the final step in the delivery journey — is critically important.
One of the biggest challenges in last mile deliveries is re-deliveries because nobody is home to take delivery of the parcel, raising the cost of the delivery. As a result, says Garry Marshall, CEO of industry association the SA Express Parcels Association, courier businesses are making significant investments in technology to mitigate this risk and improve efficiencies.
Technology and e-commerce mean the world has opened up for customers, so increasing one's global footprint, as SkyNet Worldwide Express has done, also allows businesses to find solutions for tapping into new markets.
Browse through the pages below (zoom in or go full screen for ease of reading):
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