Automation and anytime, anywhere connectivity have become essential for today’s corporate traveller, who relies increasingly on the ability to make and change travel plans at a minute’s notice. As such, agile solutions that deliver on pre-trip approval, profile management and online booking are in the vanguard of corporate travel support – sometimes quicker than the services that travellers could receive at the end of a phone. “In corporate travel, it’s essential that we provide travellers with technology that drives automation and ease of service for the customer and the traveller, which is why we’ve introduced FCM Connect, a technology ecosystem housed within a single platform,” says Euan McNeil, GM of FCM Travel Solutions South Africa. “FCM Connect provides corporate travel support in the form of profile management, trip approval and online booking, as well as traveller tracking, programme reporting and data analytics. These are all essential tools within any corporate travel boo...

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