Dimension Data, through its contact centre business Merchants, said on Tuesday it would acquire Canadian business process outsourcing firm Millennium 1 Solutions for an undisclosed sum. The acquisition would grow Merchants’ North American business and would aid the company with its global expansion plans, said Joe Manuele, Dimension Data group executive for customer experience and digital workplace practices. Toronto-headquartered Millennium provides contact centre, credit card and back-office and administration services to Canadian groups, primarily those in the financial services, insurance and retail sectors. It also has an offshore facility in the Philippine capital of Manila. Millennium CEO Tom Band said that the deal would "accelerate our vision to expand into new geographies and verticals, and rapidly enhances our solution set for our current and future clients". Geographic footprint Band will remain CEO of the Millennium business in Canada, while Merchants MD George Todd ha...

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