BA to compensate customers after 380,000 bank cards hacked
British Airways has launched an urgent investigation into the data breach, which ran over 15 days, with shares in its parent IAG down 3.5% on Friday
London — British Airways (BA) will financially compensate customers whose data was stolen in a "sophisticated" and "malicious" hack, CEO Alex Cruz said on Friday as he apologised for the fiasco. Late on Thursday, BA revealed that personal and financial details of customers who booked flights on the group’s website and smartphone app between August 21 and Wednesday August 29 had been stolen. The revelation comes just a few months after the EU tightened data protection laws. "We’re extremely sorry for what has happened," Cruz told the BBC on Friday. "There was a very sophisticated, malicious, criminal attack on our website." BA took out full-page adverts in UK newspapers on Friday to apologise to customers, while the share price of parent group IAG was down more than 3% in London deals. "We are 100% committed to compensate them," Cruz said. "We will compensate them for any financial hardship that they may have suffered."
BA said it had launched an urgent investigation after real...