About two weeks ago, Praekelt.org, a nonprofit foundation that runs a WhatsApp service on maternal wellbeing for SA’s health department, proposed setting up a similar programme to keep people informed about the coronavirus.

After a team from the department and the National Institute for Communicable Diseases (NICD) provided the content and with help from WhatsApp, the service was launched on March 4. It now has two-million users in SA and about 100,000 inquiries an hour...

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