High-end handbag maker Hermès rebounds as online sales surge
Luxury retailers were hit hard by the pandemic lockdown, but even the iconic maker of Birkin bags allows that online is now their ‘biggest store’
Paris — Hermès’s comparable sales picked up in the third quarter, rising 7%, and the Birkin bag maker said this positive momentum has extended into October after a rebound in Asia and other regions as some coronavirus restrictions eased.
Luxury goods manufacturers were hit hard by store closures during lockdowns to combat the pandemic and sales for the industry as a whole are expected to fall by up to 35% in 2020 — an unprecedented plunge after a decade of stellar growth.
But a gradual reopening, even as governments bring in fresh measures to fight rising Covid-19 infections, has helped sales recover. High-end labels, which used to be more reticent to sell their pricey products online, have also seen web revenues surge.
Hermès — known for its $12,000-plus handbags, such as the Birkin, which often generates waiting lists — already sells a selection of leather goods online but said it would make a larger push.
“We are going to gradually increase our offer of products online, except for the very iconic products such as the Birkin,” CFO Eric du Halgoüet told reporters.
He said the online channel has now become the group’s “biggest store”, with revenues exceeding those of any of its flagship shops. Sales online grew by nearly 100% in all regions in the first nine months of the year.
Hermès’s comparable sales, which strip out the impact of foreign exchange rates and acquisitions, came in at €1.8bn in the three months to end-September — making it the first luxury brand to post rising overall revenues in the third quarter.
Sales of leather goods grew 8% in the period while fashion sales were also up, echoing buoyant trends at Louis Vuitton owner LVMH.
“We think this performance reflects the strength of the brand, continued polarisation between winners and losers and better insulation from a lower than industry average exposure to tourist demand,” said Citi analyst Thomas Chauvet.
Growth in the third quarter was strong in Asia, where lockdown restrictions were eased first, with sales up 25%, while revenues fell by 15% in Europe — including a 23% drop in France — and by 5% in the Americas.
Despite the overall rebound, revenue from Hermès silk scarves were down 20.5% in the period. The group said that was due to an unfavourable comparison to a year ago and lower travel retail activity.
Du Halgoüet said the positive sales trend of the third quarter has continued into October and the group has not yet seen an impact from new restrictions imposed by European governments as contagion numbers rise again sharply.
But Hermès struck a cautious note for the full-year outlook, saying the impact of Covid-19 remains “difficult to assess, as the scale, duration and geographic extent of the crisis evolve every day.”
At constant currencies, sales in the first nine months fell 14% to €4.29bn.
Would you like to comment on this article or view other readers' comments?
Register (it’s quick and free) or sign in now.
Please read our Comment Policy before commenting.