Systems are down 20 times a month at Home Affairs due to power outages
Frequent system failures due to power cuts, unresponsive generators and problems with Telkom data lines are among the causes of long queues at Home Affairs outlets. About 20 system down-times were experienced a month, said Home Affairs Minister Malusi Gigaba in a briefing to journalists on Monday. As a result of such bottlenecks, the department’s “War on Queues” campaign, launched in April, had got off to a slow start. The campaign seeks to focus on digitalisation in order to streamline services to South Africans and other clients.
Among the solutions proposed was the modernisation of nine more offices, bringing outlets with live-capture capabilities to 193. This will enable the automatic registration of birth certificates, reissue of marriage and death certificates and the printing of parents’ details in children’s passports. Various banks have also come on board in offering services such as smart ID card and passport applications. Gigaba said information technology (IT) comp...
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