Question: I am currently working for a Netcare hospital. I have worked for this hospital before and resigned. I went on to work for two other Netcare hospitals and for the first time included my mother on my medical scheme as she was retired. I did that without any hassle.

In 2016, I was re-employed at this hospital and a few months later I added my mother to my medical scheme. For the first few months, I noticed I was being charged a penalty fee, which I didn’t mind, but then I realised it was being done continuously...

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