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Ukrainian President Volodymyr Zelensky addresses Japan's lower house of parliament via video link at the House of Representatives office building on March 23 2022 in Tokyo, Japan. Picture: Behrouz Mehri/ via Getty Images
Ukrainian President Volodymyr Zelensky addresses Japan's lower house of parliament via video link at the House of Representatives office building on March 23 2022 in Tokyo, Japan. Picture: Behrouz Mehri/ via Getty Images

London/Lviv — The props were simple, the message was clear: in a video address to the nation this week, Ukrainian President Volodymyr Zelensky held up his smartphone to the camera and started a timer app while an air raid siren blared.

“It lasted 20 seconds,” Zelensky said, after the wailing subsided. “And we hear it for hours, days, weeks. Our people ... instantly take their children, help the elderly, and go to the shelters ... to survive, from Russian missiles, bombs.”

Sitting at his desk, unshaven and in his now trademark green shirt, Zelensky had in a few short sentences reminded 44-million Ukrainians that he was going through what they were, while renewing pressure on Nato to impose a no-fly zone.

While keeping the world engaged could get harder, for now that ability to communicate is making a difference. His approval ratings at home have soared as Russia’s invasion enters its second month, and he has rallied the nation around the flag as thousands of civilians take up arms.

Abroad he appears no less popular, as Western powers supply Ukraine with weapons and aid, take in millions of refugees and tighten sanctions around Russia.

For those who have worked closely with him, the 44-year-old’s handling of the war so far is not totally surprising. Iuliia Mendel, Zelensky’s spokesperson during the first two years of his presidency from 2019-2021, said the former actor put a lot of time and effort into his speeches. He is also quick to adapt.

“Now he can just take his telephone and make a selfie video, not caring much about the lighting and how he looks and that he has not shaved probably,” she said.

The more informal setting brought him closer to people, “because when everybody is suffering so much it would be really strange if ... he tries to look official.”

Zelensky would often come up with a specific message or metaphor that he wanted to include in his addresses, according to Mendel, and looked for what would resonate most with a particular audience. And so, as he hones his role as the face of Ukraine’s resistance, he has used a mix of social media savvy, impassioned speeches and a virtual “tour” of the world’s parliaments to try to prevent international outrage at Moscow from dissipating.

“He’ll be aware that the world moves on. The world gets tired,” said Alastair Campbell, who was spokesperson to former British Prime Minister Tony Blair.

“He knows that you’ve got to keep finding new ways to keep this thing right at the centre of the global public debate and on his terms. And I think that’s what he’s done very well so far, but it gets harder the longer you go on.”

Tightening control

As the war drags on, Zelensky is tightening his control over messaging at home. Under martial law, his security and defence council temporarily banned Russia-friendly political parties, one of which holds a sizeable number of seats in parliament and which has in the past accused him of silencing the opposition.

He has also effectively shut down private TV channels by unifying coverage around one state station. Ukraine has had a varied media scene, though major TV channels were owned by business groups that promoted competing political interests.

Zelensky faced some criticism from political opponents before the war for imposing sanctions on TV channels connected to opposition figures. Now the unified TV news platform broadcasts speeches and interviews by Zelensky, selected state officials and regional mayors who address the plight of cities under Russian attack.

One of his main modes of communication abroad has been to address national parliaments, from Washington to Tokyo, via video link from Kyiv.

Zelensky’s message has sometimes been blunt. In his address to the US Congress, Zelensky played a video showing Russian bombs falling on Ukraine, grieving families, bloodied children on hospital beds and corpses on the streets and laid into graves.

Zelensky then singled out US President Joe Biden: “You are the leader of the nation, of your great nation. I wish you to be the leader of the world. Being the leader of the world means to be the leader of peace.”

His demand that Nato members impose a no-fly zone over Ukraine has been dismissed by some diplomats as impractical, because they say it risks dragging the alliance into direct confrontation with nuclear-armed Russia.

When addressing Israel’s Knesset, Zelensky, who is Jewish and lost family members in the Holocaust, compared Russia’s war to Nazi Germany’s killings of Jews while asking Israel for its Iron Dome defence system to protect Ukrainian cities.

The reference sparked a backlash and the Israeli government did not accede to Ukraine’s request.

On the eve of the one-month anniversary an impassioned Zelensky — speaking, unusually, in English — used his nightly video to bypass the world’s political leaders and appeal directly to their people.

Casting the war as an existential battle not only for Ukraine but for Europe, he urged them to protest what he called Moscow’s “war against freedom”.

‘Speaking from the heart’

For Campbell, Zelenskiy’s “sense of authenticity” makes him an effective communicator. “You really feel this is a guy who is speaking from the heart all the time, but without being too emotional,” he said.

The president invoked playwright William Shakespeare and speeches of World War 2 leader Winston Churchill while speaking to British MPs and civil rights leader Martin Luther King Jr while addressing the US Congress.

Addressing the Japanese National Diet on Wednesday, he referred to Ukraine’s Chernobyl nuclear disaster and the prospect of Russia waging chemical warfare — resonant in Japan which suffered the Tokyo subway sarin attack in 1995 and the Fukushima nuclear disaster in 2011.

A former comedian who once played a fictional president in a popular TV series before entering politics, Zelensky has suddenly been thrust into a very different role.

When Reuters first interviewed him as a candidate in 2019, it was backstage at a comedy competition he was compèring. Three years on, he spoke in a city under attack, protected by armed soldiers in rooms dotted with sandbags.

But some elements of his messaging have remained constant. Ever since he ran for president as a political outsider in 2019, Zelensky has used social media and videos to get through to voters using plain language.

Upon entering office, he took with him people from the TV and media world as officials and advisers. One of those close to him declined to comment when Reuters asked about his communications strategy.

Kyrylo Tymoshenko, now deputy head of Zelensky’s office, founded a company that produced political campaign adverts. Also in his entourage in Kyiv are his powerful chief of staff Andriy Yermak, Prime Minister Denys Shmygal, close adviser Mykhailo Podolyak and David Arakhamia, who heads the presidential party’s faction in parliament.

A video in which he introduced his team early on in the conflict has been viewed nearly 15-million times on Instagram.

‘Everyman president’

So far, Zelensky’s messaging is working at home. According to the Rating research group, his approval rating in Ukraine has trebled to 91% from December, while 93% of Ukrainians believe they will win the war.

It has brought round Ukrainians like Tetiana Popova, a member of the country’s Council on Freedom of Speech and Protection of Journalists. “He is what I would call an ‘everyman’ — this was his advantage from the very beginning,” said Popova, who was a deputy minister under Zelensky’s predecessor.

Popova recalls her house shaking from Russian shelling while her nine-year-old slept. In a panic, she sent her child into Poland and remained in Ukraine, and immediately felt calmer once she saw Zelensky speaking on television.

“I believed that we can, we will endure, we will succeed. This thought came to me because the President is in Kyiv.”

Outgunned by a larger Russian army, Zelensky has struck a balance between persuading Western allies of the need to equip Ukraine’s military with air defences and missiles while convincing Ukrainians that their country will win the war.

Such messaging — Ukraine is smaller and needs help but will also win — is reflected in posters and signs that have appeared on the streets of Lviv.

One reads “DAVID vs GOLIATH” above a map showing tiny defiant Ukraine and vast Russia, adding: “Do you remember what happened?”



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