Is Unisa too big to fail? The tragic stories about this once great institution are endless.

Nobody picks up the phone to answer a query. The study guides arrived the day after the examination. The wrong materials arrived. Boxes of texts were piled up in storage for weeks without being dispatched to students. Students could not register because the system was down at critical times. The supervisor disappears and does not give feedback on dissertation chapters in reasonable time.

A student submitted an assignment (A) which the university said was not received and then the student resubmitted the identical assignment (B) but this time both came back with one marked a fail (A) and the other a comfortable pass (B).

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