ROB ROSE: The Nathan Ganas effect
Momentum’s iniquitous initial decision on Nathan Ganas has sparked much-needed introspection in the insurance industry
In October last year Gerhard Joubert, a live-wire 54-year-old life insurance veteran, did something seriously nasty to his back. He’d gone to Dahab on Egypt’s Red Sea to do some scuba diving. But to get to the diving site, he had to walk for hours carrying weights, which left him almost unable to walk at all. When he got back to SA, Joubert had an operation to fix the problem. From his hospital bed, where he’d be for three months, he lodged a claim on an income protection policy he’d taken out with Momentum some time earlier. It’s the sort of policy meant to provide you with a buffer of cash in exactly this sort of instance. But Momentum balked. No, they said, we’ve noticed that 15 years before, you had an operation on your back, so we won’t be paying. Joubert was furious. "I’d disclosed that operation to them from the start and they had no issue. And anyway, my doctor, one of the country’s top neuroscientists, confirmed that my issues now had absolutely zero to do with that spinal ...
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