The office of the Ombudsman for Short-Term Insurance (OSTI) put R95m into the pockets of insured consumers last year, despite finding in favour of insurers in most cases.

The OSTI’s 2019 annual report, released on Wednesday, shows that the ombud received 10,367 complaints in the year under review — the highest number in five years — and closed 9,167, which is about 300 less than the previous year...

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