I lost six hours on Friday. Home affairs. I took my daughter to collect her identity document. Collect … not apply. Just collect. What could be easier?

First, the office in Maynard Mall, Wynberg, closed for four hours of load-shedding. Seemingly there was no backup plan. When the power switched on the computers needed time to get back online. How very 1990s … When proceedings eventually got under way at about  12.45pm, the processing of collections dragged at a snail’s pace. ..

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