FOR more than a decade, Mutual & Federal has had to concede the title of SA’s top short-term insurer to Santam. But it is ready for another frontal assault.A key leader in this push will be Nangula Kauluma (38), who is in charge of customer, brand and responsible business.In hard numbers, her ambition is to help the business grow market share from 11% to at least 15% and eventually 17% over the medium term. But certain things have to happen first.“We need to make buying insurance and making claims easier for customers and particularly for brokers, through digital solutions. And as part of responsible business we need to progress transformation through our procurement strategies and policies, with a greater diversity of suppliers.”Kauluma has lived with diversity all her life. She is the daughter of James Kauluma, the late Ovambo-speaking Anglican bishop of Namibia, and Sally Camp, a white woman from Brooklyn, New York.“I had a colourful upbringing with different backgrounds and beli...
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