Dispute outcome puts pressure on FSPs to treat customers fairly
The quick settlement of claim strengthens integrity of the financial services industry, the watchdog says
02 July 2019 - 15:39
Financial services providers (FSPs) will need to act in your best interest, especially in light of a recent settlement where an FSP admitted guilt and settled in full after a life policy claim was rejected.
The ombud for FSPs welcomed the FSP putting their money where their mouth is regarding the heightened focus in the industry on treating customers fairly, and has urged more FSPs "to follow the example"...
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