The office of the ombud for financial services providers (Fais ombud) is determined to let the public know it hears their complaints against financial services providers. After what it deems a very successful roadshow in Durban, the ombud is now taking its “we hear you”-themed roadshow to the Rand Show in Johannesburg. Fais ombud Naresh Tulsie told Money his office interacted with almost 250 prospective complainants during the event in Durban, of which just over 30 were able to complete complaint registration forms at their stand. Other complainants opted to submit complaints online and other communication channels available, he says. Tulsie says it became clear that consumers were not always aware of the existence of the ombudsman or that the service his office provides is free.  He believes it is vital to engage all concerned to help both consumers and financial services providers understand their respective rights and responsibilities. “Our aim is to reduce the level of complaint...

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