Everyone who knows me will tell you that I’m a take-charge woman, comfortable with issuing instructions and able to make hard decisions without too much hand-wringing.

There is no hubris: I’m your average professional woman with a set of indispensable tools in my kit, acquired over many years to ensure maximum efficiency. In that armoury, I have an essential weapon: the ability to ask questions without fearing the embarrassment of looking uninformed — even stupid...

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