• R100.7m is the value of claims against insurers settled in favour of clients by the ombudsman for short-term insurance in 2015.• 2,487 is the number of claims settled in part or wholly in favour of the client.• 9,784 is the total number of complaints received, down from 10,253 in 2014.• 48% of all complaints relate to motor insurance, making it the largest category by far.• 74 days is the average time taken to resolve short-term insurance complaints, down from 223 days in 2011.• 97% of cases are resolved within six months of a complaint, up from 52% in 2011.• 1.7% of claims made to New National Insurance were the basis of complaints to the ombudsman. It is the highest in the industry. Others with a hit rate above 1% include Saxum Insurance and Ace Insurance.• 665 is the number of complaints made against Santam. It is the highest absolute number of complaints against an insurer, but is just 0.2% of claims. Its smaller subsidiary MiWay had a hit rate of 0.6% with 516 complaints on 9...
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