FAQs: Financial Mail
We answer your questions about the Financial Mail
Browsing the Financial Mail
What is the Financial Mail?
The Financial Mail is a South African weekly business magazine, published by Arena Holdings (formerly Tiso Blackstar Group) in Johannesburg. Read more here.
Its website is part of BusinessLIVE, which showcases the best business content from Arena Holdings' popular titles – Business Day, the Financial Mail, the Sunday Times's Business Times and Investors Monthly – throughout the day along with live updates and breaking news published by our expert business newsroom.
What is BusinessLIVE Premium?
Much of BusinessLIVE is free to read, but BL Premium subscribers pay only R4 a day – that’s R120 a month – to access all our exclusive news articles, columns and commentary, along with Financial Times articles and ProfileData financial data.
For R349 a month, BL Premium Plus subscribers also enjoy full digital access to the Sunday Times and Times Select (a daily digital edition of in-depth news) and receive the Business Day, Financial Mail and Sunday Times e-editions (digital replicas of the print editions).
How do I register on the Financial Mail website?
It’s free, quick and easy. Click on the “Register” button at the top of the website and follow the instructions to provide your email address, name, surname and password. You’ll then receive an email to welcome you to TimesLIVE (including the Sunday Times).
We will also send you a short email with a link to click to verify your email address. If you have not yet verified your address, we'll remind you of that later.
Why should I register on the Financial Mail website?
Registration is free. Once you’ve registered, you can comment on our articles and sign up for any from a range of useful email newsletters for all our business titles. You can also then manage your own newsletter subscriptions.
How do I sign in and out on the Financial Mail website?
To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To log out, click on the “Sign out” button at the top of the site.
If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again and click on “Sign out”.
You can also use your TimesLIVE or Sunday Times details to sign in on TimesLIVE, SowetanLIVE and other websites in the group, though any paid subscription applies only to the websites included in your package.
I can't register or sign in. Who do I contact?
Contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org. The best time to phone is 6am–3.30pm SA time (GMT +2) on weekdays (email support until 8pm; 4pm on Fridays) or 6am–2pm on weekends.
I have registered but now I can’t sign in. What do I do?
Check that you’re entering the same email address that you used to register, and that you’ve got the correct password (see below how to reset your password). No luck? Contact our call centre at Tel: 0860 52 52 00 or email@example.com.
I want to change my password. What do I do?
First, sign out of the Financial Mail website. Then sign on again but when you’re prompted to enter your details, click on “Forgot your password?” and we’ll send you an email with a link that will allow you to enter a new one.
I already subscribe to the print edition of Business Day or the Financial Mail. Do I get free access to BusinessLIVE?
Yes, you do. Business Day and Financial Mail print subscribers get access to our BusinessLIVE Premium Plus package, which means they can read all our articles on BusinessLIVE, Business Day and the Financial Mail, along with daily Financial Times articles and ProfileData financial data. They also have digital access to the Sunday Times and Times Select.
To gain access, please register online (see above for details) using the same email address you supplied when subscribing to the print edition. That allows us to link your subscription correctly.
If you’ve already registered online using a different email address, you can either register again with your other email address, which will automatically pick up your print subscription, or contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org to change your print subscription details to match your online registration.
Are you a corporate subscriber receiving your newspaper or magazine at the office? Please contact our call centre at Tel: 0860 52 52 00 or email@example.com so we can help you link your Financial Mail/BusinessLIVE Premium account to your corporate subscription.
How do I subscribe to the Financial Mail/BusinessLIVE Premium online?
If you haven’t yet registered on the Financial Mail website, which is part of the BusinessLIVE website, click on the “Register” button at the top of the website (on your mobile phone, click on the menu bar at the top right to find the “Register” option) and follow the instructions. At the end of the registration process you’ll have the option to subscribe. We’ll show you our range of subscription packages, you pick one and provide your payment details.
If you’ve already registered as a user, simply click here to view our subscription packages and make your choice.
Why should I subscribe to the Financial Mail/BusinessLIVE Premium online?
Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. We’ve worked hard to give you lots of value through a BusinessLIVE subscription, and your support means we’re able to keep bringing you South Africa’s best business writing – and even expand what we do.
We’ve also added plenty of content and data from our international partner, the Financial Times, and our data partner, ProfileData, into our subscription packages to offer you even more value alongside our top-notch local content.
BL Premium Plus subscribers also enjoy full digital access to the Sunday Times and Times Select (a daily digital edition of in-depth news) and receive the Business Day, Financial Mail and Sunday Times e-editions (digital replicas of the print editions).
Individual subscriptions to all these international would cost you more than R1,000 a month, yet our packages cost only R120 or R349 a month.
Can I buy a digital Financial Mail subscription as a gift for someone else?
Yes, you can buy a six- or 12-month BL Premium subscription as a gift. You pay once and they redeem the gift via a voucher code that is emailed to you. Click here to see the voucher options.
How do I subscribe to the Financial Mail print edition or e-edition only?
Please contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org.
How do I change my name, surname or email address on the Financial Mail website?
Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)
On your profile, you can edit your name and surname or manage your email newsletter subscriptions.
Unfortunately you cannot change your email address via your profile page. If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.
If you’ve already subscribed to one of our BL Premium packages, please sign out and register again using your new email address. Then contact our call centre at Tel: 0860 52 52 00 or email@example.com to connect your subscription to your new account.
How do reader comments on the Financial Mail/BusinessLIVE work?
Readers who have registered and signed in on the Financial Mail website (and therefore BusinessLIVE) can use the comment facility below our articles. These comments are managed via a reliable service called Disqus that is used on many other websites too.
Your BusinessLIVE Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have. Your name and surname will be displayed with all your comments.
Read our comment moderation policy for guidance before you start.
What are cookies and why do I need them to use the Financial Mail website?
Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on the Financial Mail website might fail.
Our call centre might ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.
Email newsletters and mobile apps
How do I sign up for the Financial Mail email newsletter?
When you register at no cost on the Financial Mail website, which is part of BusinessLIVE, you’ll be asked whether you’d like to receive any of our email newsletters. Once you’ve registered, you can also manage your newsletter subscriptions via your user profile – after signing in, hover over your name at the top right of the website and click on the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)
I've signed up for the Financial Mail email newsletter but it has not arrived in my inbox. What do I do?
Check your junk mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at firstname.lastname@example.org.
How do I unsubscribe from the Financial Mail email newsletter?
Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox, or sign in on the Financial Mail website and update your newsletter subscriptions list via your user profile – hover over your name at the top right of the website and click on the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)
Is there a Financial Mail app?
The Financial Mail app presents an exact digital replica of the weekly magazine for readers who have subscribed to our e-edition. It works on mobile phones and tablets. The app is free to download on the Google Play store and Apple’s App Store – but you’ll need a subscription to view the magazine.
Who are the Financial Mail’s online editorial staff?
Rob Rose is the editor of the Financial Mail, and our digital editor is Nelisiwe Tshabalala, who works closely with BusinessLIVE editor Ray Hartley and Business Day digital editor Malgosia Kijko and their teams to deliver your business news fix.
Does the website have RSS feeds?
We have a range of RSS feeds for our websites and individual sections. Get the full list here.
How do I submit an opinion piece?
We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email your opinion piece to email@example.com.
How do I submit a press release or story suggestion?
Email your press release or story idea to firstname.lastname@example.org. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)
How do I report an error on the Financial Mail website?
Let us know if you spot any errors, big or small, so that we can correct them. Email email@example.com with a link to the article and explain the problem clearly and concisely.
How do I advertise in the Financial Mail magazine or on the website?
How do I contact the Financial Mail?