The more things change, the more they stay the same. I began my column of December 13 2020 with these words: “I always get worked up when I get cases about dodgy dealings or outright fraud, but I get particularly outraged when the victims are vulnerable elderly folk.”

I went on to tell the story of Germiston pensioner Zoe Mtwa, who about eight months earlier had been tricked into agreeing to a service she didn’t want or need, and had landed up “owing” MultiChoice R3,800 for it. The debt was written off after my intervention and I was told that since that call to Mtwa the third-party marketing agency involved, On Air, had “made changes to their quality processes” and the agent involved had been “removed from the business”...

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