The Consumer Protection Act can help you exit a lifetime membership to a club — holiday or otherwise. The act comprehensively addresses how you can cancel a contract that doesn't provide you with the benefits you expect. Yet consumers are still finding themselves bound to holiday clubs and stuck in rental-pool contracts. Jeffreys Bay policeman Mzwamadoda Grootboom has been struggling for a year to cancel a lifetime contract with Vacation Hub International, a Cape Town-based travel club. Grootboom and his wife bought into the club after being lured to a presentation on the pretext they had won a prize. The Grootbooms are members of another club — The Holiday Club — and were told at the Vacation Hub presentation that the two clubs had an agreement which entitled Vacation Hub to market The Holiday Club's "points" to international holidaymakers. They paid Vacation Hub an activation fee of R14,000, a documentation fee of R400 and signed up for a monthly service fee of R2,333 plus a "reli...
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