When the panel of inquiry into the misdeeds of the holiday club and timeshare industry released its long-awaited report last week, the news that captured headlines centred on the main recommendations such as a new law and regulator to deal with the industry. However, the panel also made recommendations for the National Consumer Commission (NCC) to implement in the short term to provide immediate relief to consumers. At the release of the report, NCC commissioner Ebrahim Mohamed said he had approved the report and accepted its recommendations. The report presents a picture of an industry with apparently no regard for ethics or the interests of their clients, says attorney and consumer law expert Trudie Broekmann. It indicates myriad contraventions of not only the Consumer Protection Act (CPA), but also the common law, Property Time-Sharing Control Act, the National Credit Act, the Competition Act and the Companies Act, Broekmann says. Coming out strongly in favour of the consumer, th...
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