WENDY KNOWLER: After being treated like a criminal, bank’s stress payment was offensive
Standard Bank repossessed a car despite being financed by another bank altogether
24 March 2024 - 06:41
It’s too easy for companies to pop a trite “we apologise for the inconvenience” to their customers when they’ve done them wrong. And it’s particularly galling when that wrong is a huge one.
I’m talking about a real injustice, not the kind a consumer once claimed to have suffered on spotting a whole, dead gecko in the unopened packet of muesli she’d bought. The poor creature was dramatically on display in the muesli pack’s “window”, and that caused said consumer huge distress, she said, so much so that she demanded a sizeable sum in compensation from the manufacturer. She didn’t get a cent. ..
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