THERE is a shift in the way companies interact with their customers as people seek new ways of communicating with business. Many organisations are implementing new technology solutions to answer this call, ensuring their contact centres are equipped to handle multiple communication channels.However, integrating new systems is a complex endeavour, one that could fail entirely if not managed properly, resulting in disastrous — and expensive — consequences. Professional services, can ensure that existing technology and new solutions maximise business value derived from technology, while having a minimum negative effect on a company’s productivity and bottom line.Implementing new technology is a process fraught with challenges. Companies seeking to upgrade their systems need to take several factors into account when doing so. They need to consider the expense and where they can save costs, such as by using optimising existing infrastructure and not just replacing it. They need to ensure...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.