Tell me about the work you do. I own Pro Appointments, a recruitment agency based in Durban that I started 23 years ago. We provide companies with temporary, contract and permanent staff in the fields of finance, administration, information technology, sales, engineering and management. What are some of the challenges you have faced as an entrepreneur? When I started my business, my first major challenge was a lack of capital: I started with only R9000. I had to do marketing on a zero budget. I believe it helped me to be resourceful, opportunistic and creative. My next challenge was a lack of management skills. It took several years for me to learn to be assertive, honest and transparent. Now, my motto is: "Say what you mean and mean what you say." My third challenge was that I did not understand the basics of bookkeeping and accounting. I ended up doing a management accounting diploma. How did you come to where you are today? When I left university, I was given a job as a recruiter...

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