Heidi Stiger is the executive assistant to the chief HR officer for Sanlam Investments. What do you do at work each day? My main focus is managing the day-to-day practicalities of helping Raymond [Schkolne], my boss, deliver on his responsibilities of running the department, implementing the strategic objectives of the company and managing the human resources function across the different Sanlam Investment businesses. My day varies depending on Raymond's priorities as well as the projects and events I am co-ordinating. So some days are more predictable than others, but my day usually involves a few meetings, being aware and responsive to what is happening in Raymond's day and week, and planning accordingly. Usually, my day involves a lot of juggling and trouble-shooting and dealing with various stakeholders. You recently won the personal assistant of the year award. What do you think makes you an exceptional PA? Mostly, I believe it is due to my attitude. I am serious about deliveri...

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