Whenever someone on Twitter takes issue with the network's rules or content policies, they almost always resort to the same strategy: sending a tweet to @jack.

A quick scan of CEO Jack Dorsey's mentions show just how often he's called upon to lay down the law for the service he helped create. But what users don't know is that they are imploring the wrong Twitter executive. Dorsey is the company's public face, and the final word on all things product and strategy, but the taxing job of creating and enforcing Twitter's rules falls to Twitter's top lawyer, Vijaya Gadde...

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