It’s tempting to want to focus on the immediate circumstances during an almost overwhelming global crisis, but this is the time to prepare wisely for the medium- and long-term effects of the Covid-19 pandemic.

Until there is a vaccine or a more long-term option of herd immunity, the likely scenario is an unrelenting rhythm of up-and-down disruptions in how we work and live for the next few years, ushering in new habits that will persist long after the immediate crisis passes. As economies restart, workplaces around the world have been acclimatising to the “new normal”. And despite many unknowns about the future, a handful of universal trends will emerge to define a way forward...

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