WhatsApp has become integral to the lives of South African smartphone users. It’s one of the first apps most of us install when we get a new phone. To a large degree, using it is how we communicate digitally with friends and loved ones. It’s also used widely in business.

Now big adjustments are coming to the ubiquitous chat platform. They could change not only the way we use WhatsApp but also the competitive dynamics around instant messaging services...

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