Retirement funds must hear your complaint before you go to the adjudicator
If you take a complaint to the adjudicator it will now be submitted to the retirement fund on your behalf
21 August 2020 - 15:55
If you have a complaint about your retirement fund, you must give the fund an opportunity to resolve your problem before you complain to the Pension Funds Adjudicator (PFA), the adjudicator’s office says.
From September 1, if you take a complaint to the adjudicator without first taking it to the fund, the adjudicator’s office will submit your complaint to the retirement fund on your behalf. ..
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