The surprising revival of the travel agent
Covid wreaked havoc on the airline industry. But budget cuts and increasing automation had already taken some of the delight out of the travel experience. In a warzone of competing profit centres and stifling red tape, travel agents have come into their own
15 December 2022 - 05:00
When it comes to air travel, it turns out “getting there” isn’t half the fun these days. Indeed, it’s absolutely no fun at all — even if you can afford to travel at the front of the plane.
Lack of anything that smacks of fun is why increasing numbers of travellers of all ages appear to be turning to one of the oldest institutions in the travel business, the travel agent...
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