Amazon's announcement this week that it plans to hire 3,000 people in its South African customer service division provided a powerful boost for the country's credentials in an industry known as business process outsourcing (BPO).
The highly competitive global market for contact centre services allows major corporations to respond to customers around the clock by having shifts working across all time zones...
Would you like to comment on this article?
Sign up (it's quick and free) or sign in now.
Please read our Comment Policy before commenting.
Subscribe now to unlock this article.
Support BusinessLIVE’s award-winning journalism for R129 per month (digital access only).
There’s never been a more important time to support independent journalism in SA. Our subscription packages now offer an ad-free experience for readers.
Cancel anytime.
Questions? Email helpdesk@businesslive.co.za or call 0860 52 52 00. Got a subscription voucher? Redeem it now.