After a year like 2020, “predicting” anything about the future should probably come with a large disclaimer. This year certainly separated the leaders from those merely paying lip service to trendy terms like agile, flexible, pivot – and the now cringe-worthy “new normal”.   

Yes, 2020 was tough. But the optimists among us realised early on that the Covid-19 pandemic and associated lockdowns should be viewed as the ultimate opportunity to accelerate the transformation to digital...

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