As we head slowly towards the reopening of our economy after stringent lockdown regulations, Johanna McDowell, CEO of the Independent Agency Search & Selection Co (IAS) and SCOPEN partner, says our weeks of virtual relationship management have brought up some issues and opportunities that could make for fertile – or fallow – ground.

It’s said that when the tide goes out, we can see what’s left on the beach. The Covid-19 pandemic certainly took the tide out quickly and some beaches looked more appealing than others...

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