Financial services is one of the most competitive industries in SA, with players across the board working to win a share of voice from their peers. The consumer banking industry, with digital at the forefront for most urban consumers, is showing greater innovation, with people opting for self-service banking solutions instead of visiting branches. According to the SA Reserve Bank (SARB) supervision report for 2017 total banking sector assets increased from R4.88 trillion in December 2016 to R5.16 trillion at the end of last year.  The growth of the financial services sector is not without its own challenges, with online security making news and Liberty Life apparently having experienced a cyber-attack. It was just one year ago that the World Bank halved SA’s economic growth forecast from 1.1% to an estimated 0.6%, with low job prospects, which contributed to cautious business and consumer spending. The lender now expects SA’s growth to rise to an estimated 1.4% in 2018, which may be...

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